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Terms & Conditions of Sale

Last updated: March 2022

Doing Goods B.V. is registered under CoC 81632649
with VAT number NL862163742B01

Doing Goods Office
Generaal Vetterstraat 75 B & C
1059 BT Amsterdam

Doing Goods Office & Warehouse
Maasheseweg 79D
5804 AB Venray
+31 (0) 478 562 715




1.1 Customer: means any individual who purchases services and products from Doing Goods.

1.2 Doing Goods: Doing Goods with its registered office in Amsterdam,

Chamber of Commerce 81632649 (“we,” “us,” or “our”).

1.3 Website: (“the Site”): www.doing-goods.com.

Doing Goods provides this site as a service to its customers. The set of webpages, software, services and such connected to the domain name doing-goods and the subdomains and all via the website of Doing Goods accessible services.

1.4 Product(s) : The goods that Doing Goods sells and supplies.

1.5 General Terms and Conditions of sale: These terms and conditions (“T&C’s”).

1.6 Intellectual Property Rights means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable.


The General Terms and Conditions of Sale detailed below apply to all offers and orders placed with Doing Goods. Doing Goods reserves the right to adapt or modify the T&C’s at any time. The version of the Terms and Conditions applicable to any transaction is the T&C’s published at the date of the order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these terms and conditions.


3.1 When placing an order, the customer agrees to receiving email communications from Doing Goods. These emails include but are not limited to an order confirmation email, order status updates, newsletters and promotional emails. The customer can “unsubscribe” from the mailing list at any time.

3.2 By creating a Personal Account, the customer ensures the accuracy and completeness of the data provided. Customer shall update its personal data. If an error occurs relating to the recipient address, Doing Goods shall not be held liable in case of any inability to deliver the products ordered.

3.3 Your submission of personal information through the store is governed by our Privacy Policy. For more information about protection, collection, processing and use of personal data, as well as the client’s rights and options available to protect its privacy, please refer to our privacy policy.

3.4 In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts and possess a valid payment card issued by a bank acceptable to Doing Goods payment provider.


4.1 Every effort is made to ensure that the products you view online correspond as closely as possible to the final made to order pieces. However, due to the handmade nature of our products and the fine, natural materials we use in their creation, slight variations can and do occur.

4.2 Buying handmade means you are supporting the artisan directly and in turn you are also supporting the local communities were our crafts are made. No responsibility can be accepted for these variations, after all a hint of individuality only serves to make a bespoke piece that little bit more unique, so you can embrace this unique product made by hand with love.

4.3 Doing Goods takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to. These errors are no grounds for dissolution of the agreement.


Confirmation of the order by the customer implies the acceptance of all provisions of T&C’s. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Doing Goods. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Doing Goods In any event, the invoices are available in the ‘my account’ section.


6.1 The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Doing Goods cannot be liable in case of an order cancellation because of stock depletion.

6.2 We reserve the right to limit the quantities of any products or services that we offer.

6.3 We reserve the right to discontinue any product at any time.

6.4 Doing Goods cannot be held liable to the customer or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website.


7.1 Doing Goods reserves the right to refuse a request or order and to close a customer account at its sole discretion.

7.2 Despite the best efforts of Doing Goods to satisfy the customers’ expectations, Doing Goods may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.

7.3 Doing Goods reserves the right to limit the number of items ordered. If this is the case, this will be communicated to customer when confirming the order by email.


8.1 Price are mentioned in the Website in Euros. Prices includes V.A.T. but excluded any customs duties and other taxes. Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. Such additional costs shall be directly paid by the Customer to the carrier.

8.2 In the event that an item lists an incorrect price, either due to typographical or other error, Doing Goods shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made, Doing Goods shall credit customer’s account in the amount of the incorrect price.

8.3 The total purchase price due will be indicated when the order is placed and when the purchase/agreement is confirmed.

8.4 If you are in possession of a valid discount code, you can enter de code in the provided box on the order form. The discount applies to the Product(s) and not the delivery charge.

8.5 All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.


Payment may be made using the methods indicated on the Website via the secure platform provided by our partner MOLLIE. For more information about protection, collection, processing and use of your personal data regarding the payment, as well as the client’s rights and options available to protect its privacy, please refer to Mollies privacy policy.


10.1 Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.

10.2 The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company).

10.3 Customer must make sure that they have provided accurate and complete information concerning the delivery address In case of inability to deliver the products at the address indicated by the customer, products will be returned to Doing Goods which will contact the customer to organize another delivery at customers costs. Doing Goods shall not be held liable in case of any inability to deliver the products ordered.

10.4 Orders are shipped within 12 business days at most for a delivery and 20 business days at most for a international delivery, from the date after the confirmation of the order. Nevertheless, the period may be extended up to 10 working days, especially during peak seasons, considering the significant increase of the orders volume. Doing Goods cannot be liable for the late delivery caused by a case of force majeure.


11.1 The customer will be entitled to return the product that has been delivered, within a term of 14 days after the product has been received. without stating his/her reason for doing so, in the manner indicated by Doing Goods on the website, provided that the product has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging.

11.2 The customer will not be permitted to exchange the product for another product. If the customer wishes to purchase another product customer will have to place a new order on the Website. In the case referred to in the preceding subsection, Doing Goods will refund the purchase price of the product as quickly as possible to the account used to purchase the order, but in any event within 14 days after Doing Goods received the returned product, this is without shipping cost.

11.3 Return of the product(s) is at the responsibility of the and is at their own risk. Shipping costs of returning items is fully borne by the customer. Any damage that occurs during the return shipment will be at the expense and responsibility of the customer.

After 14 days of receival, the sale is final.


12.1 If any Doing Goods products become damaged during transport or any visible defect of a product please notify us at lovetoshop@doing-goods.com within 24 hours after receiving the package.

12.2 All notifications shall mention the defect concerned including images. Failing that, the demand won’t be accepted and no return or exchange will be possible.

12.3 The Product shall be returned, with its original packaging, with the original labels, brand new, without having used it or washed it, and shall be returned to:

Doing Goods – Webshop Returns
Maasheseweg 79D
5804 AB Venray
The Netherlands

12.4 Visible defect confirmed by Doing Goods shall give rise, depending of the demand’s content and the nature of the defect, to exchange or repayment or a voucher.


13.1 Doing Goods shall not be liable for defects, delay or any other damage caused by circumstances which Doing Goods ought not to have expected, including acts of war, terrorism, malicious damage, fire, blockades, mobilization, import and export restrictions, political unrest, strike, lockout, labour shortage or shortage of goods, unusual natural events etc.

13.2 Doing Goods makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer’s functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the customer agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at customer’s own risk and the customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.

13.3 Certain content, products and services available via our Service may include materials from third- parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.

13.4 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


All trademarks and intellectual property rights and designs of Doing Goods and her products always belong to Doing Goods and will always remain the property of Doing Goods. The customers use of this shall be subject to Doing Goods previous agreement in writing.


Dutch law shall govern this agreement. Any disputes shall be settled by the court stipulated in Doing Goods articles of association as the court of first instance. For additional information, questions, or comments, please contact your representative at lovetoshop@doing-goods.com

By placing an order with us, you are agreeing to these Doing Goods Terms and Conditions.

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Crunched for time?

Order your goodies online & pick them up at one of our pick-up locations in The Netherlands. Or surprise your dearest with a Doing Goods e-gift card. In your mailbox within a few seconds!

So to ensure you get your goodies before Xmas, we’re turning our locations in Amsterdam (Generaal Vetterstraat 75B & C) and Venray (Maasheseweg 79D, Limburg) into Xmas pick-up locations. Yay!

How does it work? It's as easy as 1, 2, 3!

  1. Place your order online before Tuesday 21st of December 5pm
  2. Select your preferred pick-up location in the check-out
  3. Your order will be ready for pick-up on Wednesday 22 December between 10am-5pm

Last minute shopping was never that easy & lovable.

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