At Doing Goods, we believe in creating positive impact through the way we work, collaborate, and grow. Openness, honesty, and respect for people and the planet guide everything we do.
That’s why we provide a safe and accessible way for employees, suppliers, customers, partners, communities, and other stakeholders to raise concerns or report incidents related to our social, environmental, ethical, or governance practices.
For product-related questions—such as quality, usage, orders, returns, or pricing—please contact the Doing Goods Customer Care team directly, as these topics fall outside this grievance mechanism.
Speaking up helps us learn, improve, and stay true to our values. Thank you for helping us build a more responsible business.
What can be reported?
You can use this grievance mechanism to raise concerns related to:
> Human rights and labour practices
> Discrimination, harassment, or inappropriate behaviour
> Environmental or sustainability concerns
> Unethical conduct, corruption, or conflicts of interest
> Health, safety, or wellbeing issues
> Violations of company values or policies
> Impacts on communities or stakeholders
Not sure if your concern belongs here? Submit it anyway — we’ll ensure it reaches the right team. Your voice helps us learn and improve.
Report a Concern
If you would like to raise a concern or report an incident, you can do so:
By email
Contact us at grievances@doing-goods.com. Please note that email reports cannot be anonymous.
Through the form below
Submit your concern anonymously or include your contact details — whichever you prefer.
All reports are handled confidentially, with care, respect, and integrity.
Report an incident
How the Process Works
Step 1. Submit your report
Share your concern using the form below. You can choose to remain anonymous if you prefer.
Step 2. We review your report confidentially
Your submission will be handled with care and reviewed by the appropriate members of our internal team.
Step 3. We may contact you for more information
If you choose to share your contact details, we may reach out if additional information is needed to better understand your concern.
Step 4. We assess and investigate
Each report is reviewed fairly, objectively, and without bias. Where needed, we will conduct an appropriate investigation.
Step 5. We work towards a resolution
We aim to assess reports and provide an outcome within the indicative timeframes outlined below.
Anonymous Reporting
You can choose to report an incident anonymously.
Anonymous reports are reviewed with the same care as all other reports. However, we cannot contact you for additional information or provide updates on the outcome.
We encourage anonymous reporting when needed, but sharing your contact details helps us investigate and resolve concerns more effectively.
Confidentiality & Protection
Doing Goods does not tolerate retaliation against anyone who raises a concern in good faith.
All reports are handled confidentially, securely stored, and only shared with authorised team members. Personal information is processed in line with applicable data protection laws.
Timeline
> Confirmation: within 7 days
> Review: usually within 30 days
> Resolution: within 90 days (or we will provide an update)
Our Commitment
This grievance mechanism supports our B Corp commitments, the UN Guiding Principles on Business and Human Rights, and our Code of Conduct.
Thank you for helping us improve and act responsibly.