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Returns & Exchanges

Shipping costs of returning items are fully worn by the customer (€5,50 in The Netherlands via link below).

Ofcourse we hope you love your Doing Goods purchase as much as we do. But we also gladly accept returns on all items for a full refund within 14 days from time of receiving.

To initiate the return, please click the link here* or use our return form.

(*only applies to the following selected European countries: AT, BE, DK, DE, ES, FR, IE, IT, LU, NL, PL, PT, SE, UK).

We like to guide you through our return policy below in case your goodies are not what you expected.

You have 14 days from the receiving date to return any product(s). So when you receive your order we recommend you do not throw away the original packaging as this may come in handy in case you wish to return the item.

Items with signs of use, scratches or damages will be rejected and returned to sender.

When using the online link

Fill out your postal code and Track & Trace/ Order Number and simply follow the instructions online.

When using the return form

Before returning your purchase, please send an email to lovetoshop@doing-goods.com within 14 days after delivery date, so we know your parcel is on its way. After the 14 days period returns will not be accepted.

Please place the item in the original shipping box or any other solid cardboard box.

Fill out the return form and include it inside the box. Close the box and tape it securely. You can send the package with the return form to:

Doing Goods – Webshop Returns

Maasheseweg 79D

5804 AB Venray

The Netherlands

Any damage that occurs during the return shipment will be at the expense and responsibility of the customer. We would strongly recommend sending the return with a track and trace code, because in case it gets lost along the way we cannot take responsibility.

Receiving your refund

Once your return has been processed you will receive an email confirmation. The amount will be refunded into the account where the original payment came from within 14 working days.

Exchanges

Items can only be returned for a refund. If you would like to exchange an item, we advise you to return the unwanted item and make a new order for the right item or size you prefer.

Received damaged goods?

We advise our customers to check all items within 24 hours of receiving the goods. Damaged goods? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue. Send an email to lovetoshop@doing-goods.com listing the following:

  • A copy of your receipt or order number
  • A clear picture of the damage
  • A short description of the damage (and how it occurred if applicable)

Had something break within your warranty?

After the 14-day period, we give a warranty of two months on the quality of the product. If within this period there is a problem with the product, please send an email to lovetoshop@doing-goods.com. We will contact you as soon as possible.

Do you want to cancel your order?

Once you’ve placed and paid for an order on www.doing-goods.com there’s no going back, sorry! You will need to receive and return your order as described above.

For other questions, don’t hesitate to reach out to us via email or on the live chat on the website.

Online customer service

For questions about your order, email:

lovetoshop@doing-goods.com

Live chat

Mon-Thur: 9am – 5pm CEST
Friday: 9 am – 12 pm CEST
Sat-Sun: closed

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Crunched for time?

Order your goodies online & pick them up at one of our pick-up locations in The Netherlands. Or surprise your dearest with a Doing Goods e-gift card. In your mailbox within a few seconds!

So to ensure you get your goodies before Xmas, we’re turning our locations in Amsterdam (Jan van Galenstraat 135) and Venray (Maasheseweg 79D, Limburg) into Xmas pick-up locations. Yay!

How does it work? It's as easy as 1, 2, 3!

  1. Place your order online before Tuesday 21st of December 5pm
  2. Select your preferred pick-up location in the check-out
  3. Your order will be ready for pick-up on Wednesday 22 December between 10am-5pm

Last minute shopping was never that easy & lovable.


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