Frequently Asked Questions
Here you can find the answers to our most frequently asked questions. If you can’t find the answer you are looking for, don’t hesitate to contact us at firstname.lastname@example.org.
I forgot to use my 10% discount code on my first order?
Unfortunately, we can’t refund you the 10% discount after you have made your order. But you can still add it to your next order!
I haven’t received an order confirmation email.
Did you check your spambox? If you still can’t find the confirmation email, no worries! We can resend the order confirmation. Please contact us at email@example.com and make sure to include your name and email address.
Can I change or cancel my order once I’ve placed it?
Unfortunately we’re unable to change or cancel an order once it has been placed. Yesss… our warehouse heroes are fast! If you wish, you can return the parcel and receive a refundor place a second order for additional products. Check our returns & exchanges for more details.
Can I track my order?
Ofcourse, who doesn’t want to know where their order is? We will send you a tracking number when your order has shipped so you can track your order every second, yay!
I’ve received a faulty/ wrong item, what should I do?
Oh no, this isn’t what I asked for! If you’ve received a damaged or faulty item please contact us directly at firstname.lastname@example.org, by sending a clear photo of the item and your order number. We will then send you a return label, which will allow you to return your order to us at our expense. We will replace the item (if in stock) or give you a full refund.
What should I do if I miss an item from my order?
We’re sorry if something went wrong with processing your order. Please contact us directly at email@example.com and make sure to include your order number and details of the missing product. Our team will make sure you receive your missing item as soon as possible.
PURCHASING & SHIPPING +
Do I need to set up an account to place an order?
To place an order you don’t need to set up an account first. However, creating an account does have benefits:
– Your details will be remembered and entered immediately with your next order;
– You can find an overview of your order history
– We keep you informed of our new collections, lovable promotions and more.
What if an item is out of stock?
Oh no, your favorite goodie is out of stock. You can join the waitlist and you will be the first to receive a notification when the item is back in stock.
What payment methods does doing-goods.com accept?
You can pay for your order with iDeal, Creditcard, Paypal, ApplePay, Klarna, Bancontact and SEPA.
My payment failed. What to do now?
It is of course possible that something goes wrong with your payment. How do you know for sure whether it has gone through properly, for example after you have received an error message? We recommend that you look at your own bank statement to see whether the amount has been debited. When the payment has been successful, you can assume that the order has also gone through and that you will receive your order in the upcoming days. (Yay, this is what we love!) If this is not the case, or if you would like to have it checked again, you can always contact us directly at firstname.lastname@example.org. We will then check it for you in our system to be 100% sure.
Will you ship to me internationally?
We love to see our lovable loonies and golden goodies worldwide! That’s why we offer worldwide shipping, with a few exceptions. Please see our “Shipping & Delivery” page for more details.
What are the shipping costs?
Shipping costs vary according to where you’re located. Please see our “Shipping & Delivery” page for more details.
If I place an order from outside the EU, will I be charged extra fees?
If you live outside the EU and want to order something from our website, import duties, local taxes and taxes may apply. Please see our “Shipping & Delivery” page for more details.
How quickly are orders shipped?
We aim to ship within 1 to 2 business days if the item is in stock ofcourse. For orders placed on weekends or during public holidays, orders will begin processing on the next business day*. Should there be an issue with your order, we will ofcourse contact you as soon as possible.
*Peak sales time may affect this timeframe.
RETURNS & REFUNDS +
Is it possible to return an item?
Ofcourse we hope you love your Doing Goods purchase as much as we do. But we also gladly accept returns on all items for a full refund within 14 days from time of receiving. All returns should be sent to our warehouse. To initiate the return, please see our “Returns & Exchanges” page for more details.
Is it possible to exchange my items instead of receiving a refund?
Unfortunately, we do not offer the option to exchange items. If you want to receive a new item, return your unwanted item for a refund and place a new order at doing-goods.com
What is the return period?
You can return your item(s) within 14 days.
How does my refund work?
Once your return has been received in our warehouse and processed you will receive an email confirmation. The amount will be refunded into the account where the original payment came from within 14 working days. Shipping costs of returning items are fully worn by the customer.
What is the warranty period?
We give a warranty of two months on the quality of all products. If within this period there is a problem with the product, please contact us directly at email@example.com and make sure to include:
– Order number
– A clear picture of the issue
– A short description of the issue (and how it occurred if applicable).
We will contact you as soon as possible.
GIFTS & PACKAGING +
Can I buy goodies as a gift and have it shipped as one?
Absolutely! Spread the love. Just make sure you enter the details of who you are sending the gift to during the checkout process.
Is it possible to get my order gift wrapped?
We only offer giftwrapping during promotional periods. Simply tick the checkbox “giftwrap this item” on the product page to enjoy our giftwrapping service. Easy peasy lemon squeezy!
Do you have giftboxes?
Some of our items come in a beautiful giftbox from 100% recycled paper. See our gift boxes page for more details.
Do you sell giftcards?
We sure do! We offer classic paper giftcards and e-gift cards for last-minute gifting. See our gift cards page for more details. Happy gifting!
BRAND & PRODUCT +
Where are the products made?
Our products are designed by our creative team in Amsterdam and are fully handmade by our teams in India and Indonesia.
How does Doing Goods do good?
We make good on the promise to offer the team of craftspeople a pleasant, comfortable and safe space to make our collections. Because we believe we can improve people’s lives with honesty, authenticity and fair play.
PRESS & MEDIA +
I’m the biggest fan of Doing Goods, how can I let them know?
We’re @doinggoods on Instagram, Facebook & Pinterest. Get inspired and join our community. We love to see all of your lovable photos if you tag them @doinggoods and #doinggoods
I’m interested to become a wholesale customer, what do I do?
Please go to the “Wholesale request” page for more details.
I’m interested in a partnership/ collaboration, what do I do?
We’d love to hear more! Please email firstname.lastname@example.org
Where should I direct my press enquiry?
Please contact our PR team at email@example.com