Frequently Asked Questions
Where are the products made?
Our products are designed by our creative team in Amsterdam and are fully handmade by our teams in India and Indonesia.
How quickly are orders processed?
We aim to ship within 1 to 2 days if the item is in stock. Should this not be possible for any reason, we will ofcourse contact you as soon as possible. For orders placed on weekends or holidays, orders will begin processing on the next business day. Holidays and peak sales time may alter your shipment timeframe.
Can I track my order?
We will email you a tracking number when your order has shipped.
Can I still make changes to my order once it has been placed?
Unfortunately, orders cannot be changed in our system.
What are the payment methods?
You can pay for your order with iDeal, Creditcard, Paypal, Bancontact and SEPA.
How much is shipping?
Shipping costs vary according to where you’re located. Please see our “Shipping & Delivery” page for more details.
Which countries do you ship to?
We offer worldwide shipping, with a few exceptions. Please see our “Shipping & Delivery” page for more details.
If I place an order from outside the EU, will I be charged extra fees?
If you live outside the EU and want to order something from our website, import fees and taxes may apply.
Is it possible to return an item?
Ofcourse we hope you love your Doing Goods purchase as much as we do. But we also gladly accept returns on all items for a full refund within 14 days from time of receiving. All returns should be sent to our warehouse. To initiate the return, please fill out our return form and see our “Returns & Exchanges” page for more details.
Is it possible to exchange my items instead of receiving a refund?
Unfortunately, we do not offer the option to exchange items. If you want to receive a new item, return your unwanted item for a refund and place a new order at doing-goods.com
How do I know when a product is back in stock?
If you are interested in an item that is out of stock, you can join the waitlist. Once the item is back in-stock you’ll receive a notification in your email.
I’ve received a faulty/ wrong item, what should I do?
If you’ve received a damaged or faulty item please contact us directly at firstname.lastname@example.org, by sending a clear photo of the item and your order number. We will then send you a return label, which will allow you to return your order to us at our expense. We will replace the item (if in stock) or give you a full refund.
Is it possible to have my order gift wrapped?
Yes, please add a comment in the “notes” field when filling out the address details.
How do I unsubscribe from the newsletter?
If you’re no wish to receive our newsletter, you can unsubscribe by clicking on “unsubscribe” at the bottom of our newsletter.
I’m interested to become a wholesale customer, what do I do?
Please go to the “Wholesale request” page for more details.
I’m interested in a partnership/ collaboration, what do I do?
We’d love to hear more! Please email email@example.com
How does Doing Goods do good?
We make good on the promise to offer the team of craftspeople a pleasant, comfortable and safe space to make our collections. Because we believe we can improve people’s lives with honesty, authenticity and fair play.